Returns & Exchange

Returns & Exchange

Katansi is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. Also, as the fabrics are genuine and the weaves delicate, each product requires very careful handling. Hence, we are able to offer cancellations, returns or exchanges only in extreme circumstances.


  1. Once order is placed, it can not be cancelled. In an exception case, you can mail us on Decision solely is in hands of company. 


  1. Returns will only be accepted in the case of a manufacturing defect or dispatch of incorrect item..
  1. Your return request should be sent by email to within 24-48 hours of receiving your shipment. Requests send after 48 hours of delivery of parcel will not be eligible for returns.
  2. If you receive your order in a parcel and packaging that appears to have been tampered with, damaged or is in an unsealed condition, you are advised not to accept such a parcel and do not open the package. Kindly immediately get in touch with us at & call at +91 7096321094.
  1. In the unlikely event that your merchandise arrived damaged, you need to email us a photo of the damaged packaging along with the return request as per step 3. 
  1. Upon receipt of your request, we shall examine the same and send you an authorization of return/exchange within 5 working days.
  2. Upon receipt of the authorization, the product must be couriered back in original packing to Katansi store at the below mentioned address within 5 days.
  1. The product being returned/exchanged must be in its original unused condition and sent along with original bill and tags intact.
  1. We aim to process all returns within 7 working days.
  1. You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card used for payment in which case return shipping charges and other handling changes might be applicable. Katansi will initiate the process for refund on your original debit or credit card within 7 working days but we cannot guarantee the time taken by the bank authorities.
  2. Products which are sold under sales and promotions are non-returnable/exchangeable under any circumstances. 



  1. You may exchange your order only if no tassels and/or fall pico have been added on your request or confirmation.
  2. You will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange. (Please note that incoming shipments into India from overseas can attract very high custom duty charges. Those will need to be borne by the customer in case of an exchange.)
  3. To and fro shipping charges will be applicable in case of overseas shipments.
  4. All our apparel is made on order and cannot be exchanged. Fabrics are cut from the full yardage and cannot be exchanged,
  5. Any product that has been opened, unfolded, or tried on will not be exchanged.