Help Centre
Your Questions About
Katansi — Answered Honestly
From silk authenticity and Trustpilot reviews to shipping, returns, and where our sarees are made — everything answered clearly.
All Katansi sarees are handwoven in Varanasi (Banaras), Uttar Pradesh, India
★★★★★4.8 Trustpilot
★★★★★5.0 Facebook
★★★★★4.9 Google
★★★★★4.9 Overall
No results found. Try different keywords.
Trust & Legitimacy
Yes — Katansi is fully legitimate. Our sarees are handwoven in Varanasi (Banaras) by master artisan families. We are Silk Mark certified by the Government of India (SMOI/MUM/2023-24/5786), rated 4.9★ across Trustpilot, Facebook, and Google, and have delivered to 10,000+ customers in 50+ countries. Every review on our Reviews page is from a verified purchase — never paid or incentivised.
✓ Silk Mark Certified · Government of India · Valid until 2028
✓ Silk Mark Certified · Government of India · Valid until 2028
Katansi holds a 4.8★ rating on Trustpilot with 980+ reviews. The large majority of Katansi Trustpilot reviews are 5-star, consistently praising the purity of silk, accurate product photos, fast international shipping, and premium packaging. Katansi replies to 100% of negative Trustpilot reviews. Our overall rating across all platforms is 4.9 out of 5.
Every Katansi saree comes with an official Government of India Silk Mark Certificate — the legal proof of pure silk. If any customer receives a saree they feel is not silk, we ask them to contact us immediately with their order ID so we can investigate and resolve it. Note: the Silk Mark certificate we include cannot be issued for non-silk products by law. We take every such claim seriously and respond on Trustpilot within one month.
Yes. Katansi has been featured in Hindustan Times, Times of India, Business Insider, The Globe & Mail, Zee News, and The New York Weekly Journal — one of India's most recognised handwoven saree brands internationally.
Katansi has delivered to 10,000+ customers across 50+ countries worldwide — USA, Canada, UK, Australia, UAE, Singapore, Germany, France, New Zealand, and more. 97% of customers say they would recommend Katansi to a friend.
Location & Manufacturing
Every Katansi saree is handwoven in Varanasi (Banaras), Uttar Pradesh, India — the city that has been the world's capital of silk weaving for over 2,000 years. Our entire weaving operation is based in Banaras. We work directly with 5,000+ artisan weaver families in the city. Katansi has no manufacturing in Surat or anywhere else — every saree comes directly from the looms of Banaras.
Katansi sarees are made by 5,000+ master weavers from Varanasi — skilled artisans from families who have been weaving Banarasi silk for generations. We work directly with these artisan families with no middlemen. Every purchase directly supports a weaver's livelihood and preserves a 2,000-year-old craft tradition.
It depends on the complexity of the weave:
- A light Chiffon saree takes 5–7 days on the handloom
- A Pure Katan with floral Jaal takes 15–20 days
- A heavy brocade with full Meenakari Zari Jaal can take 60–90 days
We do not currently offer open visitor access to our weaving units in Varanasi. However, we offer personalised video call showcase sessions where you can see the sarees and speak with our team directly. Book a video call here.
Silk & Quality
Every Katansi saree is made from 100% pure natural silk and comes with an official Silk Mark Certificate issued by the Government of India — your legal guarantee of pure silk. The Silk Mark cannot legally be issued for non-silk products. Our certificate number is SMOI/MUM/2023-24/5786, valid until November 2028.
✓ Silk Mark Certificate included with every saree
✓ Silk Mark Certificate included with every saree
You can test silk authenticity at home:
- Touch test — Pure silk warms up quickly when rubbed between fingers. Polyester stays cool.
- Burn test — Take a loose thread. Real silk smells like burning hair and leaves black powdery ash. Polyester smells like burning plastic and leaves a hard bead.
- Shine test — Pure silk has a natural multi-directional lustre. Polyester has a flat, uniform shine.
Katansi offers pure Banarasi silk, Kanjivaram silk, pure Katan silk, Muga silk, Chiffon, Georgette, Kora Organza, Tissue silk, handwoven Cotton and Linen sarees — all handwoven by master artisans in Varanasi. We also offer blouses, dupattas, lehengas, and jewellery.
Katan silk refers to the fabric — pure silk threads twisted together for extra strength and lustre. Banarasi silk refers to the weaving style from Varanasi, known for intricate zari work and brocade motifs. A Pure Katan Banarasi saree combines both — the finest Katan fabric woven in the Banarasi style, making it the most prized saree in India.
Yes. Katansi offers personalised video call saree showcases via WhatsApp or video call before purchase. Our team will show you the saree, its weave, zari work, drape, and fabric in real time. Book your appointment here.
Minor irregularities — slight variations in weave density, zari placement, or yarn texture — are inherent to authentic handwoven silk. They are not defects. They are the signatures of a master weaver's hands, proof your saree was made by a person and not a machine. Learn more on our Natural Irregularities page.
Shipping & Orders
Yes. Katansi ships worldwide to 50+ countries — USA, Canada, UK, Australia, UAE, Singapore, Germany, France, New Zealand, and more. All international orders are fully tracked and typically delivered within 5–10 business days from Varanasi.
Domestic orders within India are delivered in 3–7 business days. International orders arrive in 5–10 business days. All orders include full tracking so you can follow your saree's journey from Varanasi to your door.
Every Katansi saree is carefully folded, wrapped in muslin cloth, and packaged in premium branded packaging. Customers frequently describe opening a Katansi parcel as a luxury gift-like experience. The packaging protects the saree during international transit while feeling special on arrival.
Yes. Katansi's customer service team is available on WhatsApp at +91 70963 21094. They respond to queries, share saree videos and close-up photos on request, and can arrange a video call showcase before purchase. You can also reach us at care@katansi.com.
Saree Care
Dry clean only for best results. Store in soft muslin cloth away from direct sunlight. Avoid plastic covers which trap moisture. Do not spray perfume directly on silk. For minor wrinkles, steam iron on low heat with a cloth between the iron and saree. Proper care ensures your Katansi saree lasts generations.
Store folded in soft muslin or cotton cloth in a dry, cool place. Avoid hanging silk sarees — the weight stretches the fabric over time. Re-fold every few months to prevent permanent creases. Keep naphthalene balls away from direct contact with silk — they damage the zari.
Returns & Exchanges
Katansi offers returns and exchanges for sarees with a genuine structural defect or significantly different from the product listing. Contact our team within 7 days of delivery with clear photographs of the issue. We resolve all genuine issues promptly. See our full Returns & Exchange policy.
Contact us immediately at care@katansi.com or WhatsApp +91 70963 21094 with your Order ID and photographs. Every Katansi saree ships with a Silk Mark Certificate — the legal government proof of pure silk. If there is a genuine quality issue, we will resolve it without question. Your Silk Mark certificate is your protection.
If your saree has a genuine defect, we make it right — no questions asked. Please reach out directly and we will do our best to help. Katansi responds to 100% of negative Trustpilot reviews and takes every concern seriously. Our 97% customer recommendation rate reflects our commitment to your satisfaction.
Still have a question?
Our team is available on WhatsApp, email, or video call — from Varanasi, with care.